FAQ
What parents ask first.
Straight answers about safety, privacy and what you control, each one a fact about the product as it is today. Tap a question.
Safety
The short version of every answer below.
๐ก๏ธ Every message is checked
- Before any character replies
- Drugs, weapons, alcohol and more are refused at the Kid rating
๐ You see anything flagged
- In your Safety Review, most serious first
- With the whole conversation beside it for context
๐ No internet, no ads
- Characters cannot browse, search or open links
- No ads, no advertising profiles
๐ฑ Encouragement
- Progress celebrates the days they showed up
- A conversation ends when they walk away
What can't it talk about?
Two things stop a conversation. The first is your rules: the topics you block and the age rating you choose apply to every character, every time. Each rating carries a built-in list too (Kid: drugs, alcohol, smoking and vaping, weapons, sex and gambling are refused; self-harm is flagged), and every rule a school or class adds is shown under your child in Parent Controls, with who set it and when.
The second is the safety check. Every message your child sends is checked before any character answers. If it is flagged, your child sees a gentle refusal and an invitation to talk about something else, and the message goes to your Safety Review with the whole conversation next to it. If the safety check itself cannot be reached, the character refuses rather than guessing.
Are there ads?
There are no ads anywhere in the app, and the only tracker on the site is Google Analytics for Firebase counting visits. We do not sell or share data for advertising.
Families use My Agent Team free while it is in early access. Schools pay per seat, with invoices and purchase orders.
Can they access the internet?
The characters have no access to the internet. They cannot search the web, open a link, fetch a page or run anything. A character answers from the conversation so far, from what it knows about its subject, and from the notes you can read in Parent Controls.
What happens if my child talks about something serious?
Every message is checked before a character replies. If your child writes something that needs an adult, the character does not engage: your child sees "I can't help with that one" and an invitation to talk about something else.
The flagged message is placed in your Safety Review, most serious first, with the full conversation beside it, so you can read exactly what was said and mark it handled with a note. In a classroom it reaches the teacher's queue too. Safety Review is the place to look when you open the app.
How much screen time does this encourage?
My Agent Team never reaches out to your child. There are no notifications, no reminders and nothing that nags them to come back; a conversation simply ends when they leave, and picks up where it left off when they choose to return. Where you see progress, such as the streaks in My Family, it celebrates the days your child showed up and never punishes a day off. There are no break reminders or time limits yet.
My Family shows you how much each child chatted, day by day, so the amount is always in view.
Privacy and data
What we keep, who can see it, and how it goes away.
๐๏ธ What we store
- Account details, each child's profile, their conversations
- A daily count, safety flags, the characters' notes
๐ง Notes you can read
- Every note a character keeps, in plain words
- Forget one, or wipe them all
๐ซ Never sold, never trained on
- No selling, renting or advertising profiles
- Neither we nor the AI provider train on conversations
๐๏ธ Delete any time
- One child, from Parent Controls
- Your whole account, from Settings
Does it remember my child?
Each character keeps a few short notes about your child: what they are working on, what clicked, what they like, what to pick up next time. That is how a lesson continues instead of starting over, and how Pip can know what your child was learning with Mr. Lewis.
Every note is yours. Parent Controls shows them in plain words, character by character; you can forget a single note or wipe everything a character remembers. A switch keeps your child's name out of the AI's view entirely, so the notes say "the student" instead.
What data does it collect?
To run the service we store your account details, each child's profile (a name, a grade, a reading level), their conversations, a daily count of how much they chatted, any safety flags, the notes each character keeps, a log of who changed which safety setting, and your acknowledgement of our Terms and notices (with the time, IP address and browser it came from). It lives in Google's Firebase, in the cloud.
We never sell, rent or trade it, and we do not build advertising profiles of anyone. Google Analytics for Firebase counts visits and errors in the browser and is not used for advertising. You can delete a child, or your whole account, from the app, and that removes the conversations, the notes, the profile and the login with it; only the acknowledgement record stays, as proof of consent. Nothing is deleted on a timer; it stays until you delete it. The full detail is in our Privacy Policy.
Is conversation data used for model training?
No. My Agent Team does not train any model on your child's conversations. The characters run on OpenAI models through their API, and OpenAI does not use API data to train its public models.
The voice samples on our homepage were recorded ahead of time from lines we wrote. In the app, a character's reply is turned into speech only when your child taps play, and your child's own words are never sent to a voice provider.
Can I delete everything?
Yes. Deleting a child removes their login, profile, conversations, notes and activity; deleting your account removes your whole family. Both are in the app.
What you control
The rules are yours, and they run on our servers for every message.
๐๏ธ Rating and topics
- Kid, Young adult or All
- Block any topic, per child or for the whole family
๐ฅ The team, per child
- Tick the characters each child may use
- The rest vanish from their picker
๐ Every conversation, in full
- My Family shows what they asked today
- And one thing to talk about tonight
๐ซ Teachers get a class view
- Who chatted and what the class is asking
- The same safety queue, for the room
What can it talk about?
Every character has a subject and a personality: Mr. Lewis teaches math, Pip the Penguin knows the ocean, Marisol helps with everyday Spanish. A child asks a question and the character answers in character, at the reading level and grade you set for that child.
You set an age rating (Kid, Young adult or All) and a list of blocked topics for each child, or once for the whole family. A character never sees those rules from the browser: they are assembled on our servers for every single message, so nothing in the app can switch them off.
Can I see what they're learning?
My Family is your view of each child: what they asked today, how much they chatted this week, which character they spent time with, and one thing to talk about tonight. Every conversation opens in full, exactly as your child saw it.
Teachers get the same for a class: who chatted this week, what the class is asking, who could use a nudge, and any student's conversation in a click.
Can I disable a character?
Parent Controls lets you choose the team for each child: tick the characters they may use and the others vanish from their picker. Change it any time; the next conversation follows the new team. Teachers set the same per student, and a school can set a default for everyone.
Can teachers use it?
Yes. A teacher creates a class, shares a code, and students join with it. The teacher sees who chatted this week, what the class is asking, and a Safety Review queue for the class.
Accounts, devices and cost
The practical bits.
๐ About ages 5 to 14
- Each character lists its own age range
- Reading level and grade shape every reply
๐ฑ Any browser
- Phone, tablet or computer
- No app-store download yet
๐ง No child email needed
- You create the login and see it once
- Students join a class with a code
๐ธ Free during early access
- Everything, for families
- Schools pay per seat
What ages is it for?
The characters are written for kids from about 5 to 14. Each character lists its own age range, and the reading level and grade you set shape how every character talks to your child.
Is it an app or a website?
A web app that works in any modern browser, on a phone, a tablet or a computer. There is no app-store download yet.
Does my child need an email address?
A child you add from Parent Controls gets a login you create there and see once, no email of their own needed. A student who joins a class with a code signs up with an email address and the code, or the teacher creates the logins in bulk.
Which AI is behind the characters?
OpenAI models, reached through their API from our servers, with the persona and your rules added on our side for every message. OpenAI does not use API data to train its public models, and neither do we.
What does it cost?
Nothing for families during early access. Schools pay per seat; write to us for a quote.
How do I get started?
Create a parent account: an email, a password and a checkbox that you are an adult. Add your child with a name, a grade and a reading level; you create their login and see it once. Every child starts with the Kid rating and the learning characters, and you can change the team, the rating or the topics at any time. Then they chat in any browser, and My Family, Safety Review and Parent Controls show you everything. A teacher creates a class instead, shares its code, and students join with it.